PRIVACY POLICY

2. Information We Collect

Personal Information You Provide:

• Booking Information: Full name, phone number, email address, rental dates, preferred vessel type, and special requests
• Payment Information: Payment method details (we do not store full credit card numbers; payments processed securely through third-party processors)
• Contact Form Submissions: Name, email, phone, message content for inquiries or feedback
• Identification: Government-issued ID information verified at dock check-in

Automatically Collected Information:

• IP address and device type
• Browser type and operating system
• Pages visited and time spent on site
• Referral source and navigation patterns
• This information is collected via standard web analytics (Google Analytics or similar)

3. How We Use Your Information

• Booking & Confirmation: Process rental reservations, send booking confirmations, and dispatch ramp location details
• Communication: Send SMS/email reminders, weather updates, cancellation notices, and post-rental feedback
• Payment Processing: Charge rental fees and process refunds
• Safety & Compliance: Verify USCG boating license status, maintain safety records, and comply with maritime regulations
• Marketing (Optional): Send promotional offers and seasonal specials—you may opt out at any time
• Analytics & Improvement: Analyze website usage to improve user experience and service offerings
• Legal Compliance: Comply with applicable federal, state, and local laws

4. Data Retention

• Booking Records: Retained for 7 years for tax, insurance, and liability purposes
• Contact Form Submissions: Retained for 1 year unless deleted by user
• Website Analytics: Retained for 13 months per Google Analytics default
• Opt-In Marketing Lists: Retained until unsubscribe request received

5. Third-Party Sharing

We do NOT sell your personal information. However, we may share information with:

• Payment Processors: Stripe, Square, or PayPal for secure transaction processing
• Insurance Carrier: Claims information disclosed for coverage verification and incident investigation
• SMS Service Provider: Twilio or similar for booking confirmations and reminders
• Email Service Provider: SendGrid or similar for transactional emails
• Legal/Law Enforcement: Only if required by court order or legal process

6. Security Measures

• HTTPS encryption for all website traffic
• Secure payment processing through PCI-DSS compliant vendors
• Limited access to personal information by authorized personnel only
• Regular security updates and monitoring
• Note: No method of internet transmission is 100% secure; we cannot guarantee absolute security

7. User Rights

• Access: Request a copy of personal information we hold
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• To exercise these rights, email contact@munizandsontrentals.com or call (407) 280-8265

8. Cookies & Tracking

• Our website uses cookies to enhance user experience and track analytics
• You may disable cookies in your browser settings; however, some features may not function properly
• We do not use tracking pixels or retargeting advertisements (Google Analytics only)

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If we become aware a child has provided personal information, we will delete it promptly. Parents concerned about a child's information may contact us at (407) 280-8265.

10. Policy Changes

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of updates.

11. Contact Information

For privacy inquiries or data requests:

• 📞 Phone: (407) 280-8265 (WhatsApp)
• 📧 Email: contact@munizandsontrentals.com
• 📍 Address: 8727 Falling Blue Pl, Riverview, FL 33545